Twain Harte CSD plays a big role in their community by providing a variety of essential services, however finding an efficient way to communicate with the public wasn’t always easy. While they had a website built by consultants on a free platform, it was so challenging to use that no one at the district could make changes. The result was only the most basic information was posted, the formatting was always a mess, and website usage suffered. This was particularly painful during emergency events, like droughts and wildfires, when staff were then required to handle a large number of phone calls and walk-in inquiries, host community meetings, and send costly mailers.
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