No. Since DocAccess creates a fully compliant, accessible HTML transcript of your PDFs, this qualifies as an "alternative format" under ADA guidelines. Therefore, your original PDFs don't require separate remediation. We have found that users with disabilities typically prefer this interactive format on the website itself, enabling quick navigation and immediate responses to their queries.

Each subscription plan includes a total number of document pages to be served and transcribed. These pages aren't consumed or replenished—they simply define the total number of PDF pages that can be actively served on a website at any given time. Transcription is always included. You have unlimited views for these pages. If the total number of pages across your hosted PDFs exceeds your page limit, you'll get a friendly warning with a prompt to upgrade to a higher number of included pages.

Yes. You can modify your subscription anytime. Upgrades and downgrades take effect immediately, and are billed at a prorated rate for the month.

If you exceed the number of pages included in your plan, you may upgrade your plan to the next level to expand, or you may delete or disable certain documents until you come under your plan's page limit. (The application will guide you.) Remember, if you disable DocAccess on certain documents, those documents' won't benefit from any indemnification against ADA-related claims or lawsuits.

A free trial is included with all plans—allowing you to try DocAccess for all of the documents on your site for 30 days. Free trials are fully-functional and allow you to see up to 100,000 document pages fully remediated to feel confident with the quality of the transcriptions. No credit card is required. Note that indemnification is not included in the free trial.

No. Our standard plans renew monthly without long-term commitments or cancellation fees. However, discounts may be available for annual commitments in the future.

Yes. You can set disable certain documents or URL paths (e.g., /archive/*) to remain excluded, and they will not count against your total number of pages. If you use Streamline for your website, any documents you set as archived are automatically excluded from DocAccess.

DocAccess provides indemnification against ADA-related claims or lawsuits resulting from inaccessible documents served through our system, covering up to $50,000 in any state-imposed fines, emergency remediation, or associated legal costs. Please review our Terms of Service for full details.

We offer complimentary live human assistance via Aira to help your users with disabilities overcome any document-related challenges when using DocAccess, capped at 30 minutes of free covered interpretation time per user to prevent abuse.

Installing DocAccess is a simple process, similar to installing Google Analytics. It typically takes less than 5 minutes to install and activate. It consists of a small JavaScript snippet that you can add to the footer or header of your website. This will allow DocAccess to work automatically on all of your PDF links. Instructions are available in your DocAccess dashboard. If you are not able to install the script for some reason, DocAccess will also provide you with an accessible document list that you can link to.

DocAccess counts the number of PDF pages on your website by crawling your site and counting the number of total number of PDF files. We use your sitemap.xml if one is available to ensure we are counting all of your publicly-accessible pages. After we have a complete listing of your PDF pages, we will analyze each file for the total number of pages, and provide you with a total page count.

Example: if site1.org/important-documents has a link to to site2.org/external-document.pdf, that external-document.pdf will be listed in site1.org's dashboard and will be automatically transcribed for anyone on site1.org who clicks on it.

Bring it on! DocAccess can intepret almost any type of content. There is no extra charge for complex PDFs. We welcome your most complicated, ugly, seemingly unfixable documents. We see each one as a challenge to make the internet a more accessible place.

Line graph titled 'Total Golf Course Usage' with three lines: Tertiary Flow (mg) in pink, Total Potable (mg) in green, and Total Golf Course (mg) in black. The x-axis shows months from Mar 24 to Feb 25. The y-axis ranges from 0 to 60,000. The black line peaks in Jun 24 and Jul 24, then declines. The green line is steady, then drops in Jan 25. The pink line is near zero throughout.

Yes. You can install DocAccess on as many websites as you want. Simply add more sites under the "Sites" tab in your DocAccess dashboard, and they will total up in your page count and can be managed from the same dashboard. You do not need to purchase a separate plan for each site.

DocAccess will not charge you twice for the same PDF link. We track each document's fingerprint (specifically, the MD5 hash of the document) to ensure that we only count each document once.

Generally, if you update a document, most content management systems will provide a new link to the document, and we will automatically re-transcribe it. However, if you replace a file at a particular URL, DocAccess might not immediately realize that it has been updated. Although we track each document's fingerprint (specifically, the MD5 hash of the document) to check for changes, we do not yet have a way to automatically detect when a document has been updated other than periodically re-crawling your site. Fortunately, DocAccess provides a "check for updates" button that you can use to manually check for updates, and it will automatically check the document's fingerprint against our records and re-transcribe if necessary.

If you delete a file and the link to the file from your website, you will effectively remove a user's ability to access both the file and the DocAccess interface for that file. DocAccess will automatically remove the file from your dashboard at the next recrawl. (Every 1-2 weeks) You may also disable it or delete it from the documents dashboard if you want to ensure no access and/or increase the number of pages available to you in the meantime.