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Philomath Fire and Rescue upgrades to 21st century technology

Posted by Sloane Dell'Orto | August 31, 2020

In 2019, wildfires across the west coast brought attention to local fire departments and districts, putting a spotlight on outreach and effective communication to protect the public. A local Oregon district, Philomath Fire and Rescue, responded immediately, and made the push to upgrade their technology to accommodate these fast-paced and growing needs. The district understood that a key part of making this successful was to make sure their internal team was working efficiently to show the public that they are operating on all cylinders.

It was time to bring in the experts and let Streamline take the lead.

The Challenge

As a Special District, Philomath Fire and Rescue understood that their technology needs to be easy to navigate for their community and also meet the state and federal mandates. Also, they were looking for a platform that would be easy for staff to maintain and update; something modern-looking yet affordable enough to get Board approval.

Philomath determined that if technology was going to help solve their community goals, it needed to address at least 3 core challenges:

  1. How can we become more involved and establish a two-way communication system with the public?
  2. How can we make it easier for volunteers and staff to access their work across fire stations and from home?
  3. How can we achieve the first two challenges in the most easy, compliant, and seamless way?

The Result

In less than a year, Philomath Fire and Rescue has been able to solve all three of their challenges with a single technology solution and without a single hire.

Asset 9@4xIncreased Recruitment

Philomath Fire is now able to accept volunteer applications through their website. These can be easily tracked to help manage recruitment and grow their volunteer ranks.

Asset 6@4xNew Online Training Program

The Deputy Chief was able to post training videos, meeting invites, and load training materials on Portal to meet the changing safety requirements and training needs during COVID.

Asset 5@4xBrought Community Connection Online

Over 200 form submissions on their website for business inspection requests, hazard complaints, and First Aid and CPR Class sign-ups - the public no longer has to come into the office to do this.


 

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Topics: Streamline in action

Written by Sloane Dell'Orto

Sloane is the founder of Streamline and the COO of its parent company, Digital Deployment

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