Carbon Valley Parks & Recreation District (CVPRD) serves roughly 45,000 residents across three Colorado towns, offering parks, programs, and critical public services. Facing an outdated, costly website platform that hampered transparency, ADA compliance, and timely updates, CVPRD needed a digital presence that reflected its community-first mission—without overloading its modest budget or staff.
When Candice Berglund joined Carbon Valley Parks & Recreation District, she inherited a website platform that was difficult to manage, lacked accessibility features, and was costing the district more than it was delivering. Coming from a non-government background, Candice was tasked with navigating a steep learning curve around special district requirements, ADA compliance, and digital transparency—without the luxury of extra time or resources.
Her team evaluated multiple platforms before choosing Streamline. From implementation to day-to-day management, the shift to Streamline not only simplified operations but also dramatically improved accessibility, staff efficiency, and overall trust in their digital presence.
Empowering Staff with Intuitive CMS & Ongoing Training
Before Streamline, even basic page edits took over an hour—and only technical staff could manage embeds or iframe tags. After migration, CVPRD's team now uses Streamline’s drag-and-drop editor to update pages in under ten minutes. Over 500 live training sessions and on-demand webinars (including deep dives on ADA accessibility) equipped staff to:
-
Embed maps and media correctly
-
Add iframe titles for screen-reader compliance
-
Remediate PDF content with the built-in PDF Scanner
Within the first week of deploying Streamline’s real-time compliance dashboard and PDF Scanner, detectable ADA issues dropped by 40%, ensuring the site stays audit-ready year-round.
Candice and her team are now champions of Streamline in their region. She frequently fields calls from other districts asking about the platform and regularly recommends it to peers. They’re also using Streamline webinars and training sessions to continue learning and staying ahead of compliance deadlines.
Task-Oriented Navigation & Engaging Citizen Services
Recognizing that most visitors come to pay bills, submit board reports, or apply for programs, CVPRD and Streamline implemented:
-
Prominent Call-to-Action Buttons for "Fitness", "Gym Schedule", "Activities" and "Rates & Hours" right on the homepage
-
Dynamic Online Forms which they use to collect public suggestions, accept scholarship applications, manage internal finance processes in line with policy, and gather data for monthly reporting
-
Digital Newsletters that have transformed how they stay connected with the community — especially valuable after discontinuing their mailed Rec Guide
This targeted navigation reduced user friction, increased online form submissions by over 20%, and reinforced CVPRD's reputation for responsiveness and community engagement.
Key to the project’s success was the collaborative energy. The city came prepared with feedback, brand assets, and a strong sense of what residents expected. Our team took those inputs and translated them into a digital experience that’s not only ADA-accessible and mobile-friendly, but also future-proof. From launching key departmental pages to integrating public meeting access and quick search tools, every decision was made with real users in mind—and it shows.
.png)
.png)
