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Case Study

Eagle County Health Service District

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GO-Live Date

July 1, 2021

Website Launch Team

Karey Hansen-1
Karey Hansen Head of Customer Success
Kurt Danilson-1
Kurt Danilson Technical Support Manager
Holly
Holly Kennedy Lead Resource Migrations Specialist

Goals

Accessibility Easy to Use Efficiency Transparency Community Engagement
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Overview

Meet Eagle County Health Service District

Serving a diverse community in a resort region of Colorado, Eagle County Health Service District (ECHSD) is a quasi-governmental EMS agency with over 100 employees. Their mission is to provide world-class out-of-hospital care—while ensuring the public has timely, accurate, and accessible information at their fingertips.

When Colorado passed HB21-1110, a sweeping digital accessibility law, the district faced a challenge: meet strict ADA and WCAG 2.1 AA requirements by July 1, 2025, without exhausting internal resources. As the district’s sole PIO and communications lead, Katie Coakley needed a solution that could streamline compliance, simplify updates, and support efficient digital communications.

 

Transforming Compliance into Confidence

Colorado’s HB 21-1121 requires all government entities—and special districts—to meet strict digital accessibility standards by July 1, 2025 (with an earlier phase-in deadline of July 1, 2024). EC Paramedics faced a steep learning curve and the prospect of diverting scarce budget and staff time toward endless remediation. Streamline’s built-in Accessibility Checker, real-time compliance dashboard, and PDF Scanner automated the bulk of that work.
  • Zero-Hassle Remediation: The accessibility tools surfaced issues and guided fixes, cutting manual scanning time by 80%.
  • Audit-Ready Reporting: With downloadable compliance reports, EC Paramedics can sleep easy knowing they’re never caught off guard by an ADA audit.
  • Minimal Headache, Maximum Assurance: Katie Coakley, PIO, says, “I can sleep easy at night knowing our public-facing information is tight—and that’s one thing I don’t have to worry about.”

Streamlining Communications & Emergency Alerts

In emergency medicine, seconds count—and so does clear communication. EC Paramedics needed a CMS that any team member could use, whether updating a river-flood alert banner on I-70 or posting the latest board meeting agenda. Streamline delivered:

  • Drag-and-Drop Editing: Even non-technical staff can make edits in under two minutes—no coding required.
  • Instant Notifications & Newsletters: Push urgent updates and community newsletters with a single click.
  • Role-Based Access: Grant editing rights where needed while locking down critical pages from unintended changes.

Challenges

  • Cumbersome Legacy Platform: EC Paramedics was stuck on a code-heavy WordPress site that required technical resources and hours of staff time for simple updates.
  • Mandated ADA Compliance: Colorado’s phased deadlines (July 1, 2024 and July 1, 2025) for digital accessibility threatened costly remediation and potential legal exposure.
  • Urgent Communications Needs: Critical alerts (e.g., flood warnings on I-70) and routine notices had to be published quickly by non-technical team members.

Solutions

  • Automated Accessibility Tools: Streamline’s built-in Accessibility Checker, real-time compliance dashboard, and PDF Scanner surfaced issues and guided fixes, eliminating manual scans.
  • Intuitive, Role-Based CMS: A drag-and-drop editor empowered any staffer to post updates in under two minutes, while role permissions kept key pages secure.
  • Instant Notifications & Reporting: One-click newsletters and downloadable audit-ready reports ensured rapid, transparent communication and ongoing compliance tracking.

Results

  • 80% Reduction in Scan Time: Automated checks slashed manual remediation effort by four-fifths.
  • Always Audit-Ready: Downloadable compliance reports eliminate surprises, giving staff confidence that they meet Colorado’s accessibility standards.
  • Faster, Broader Publishing: Non-technical editors now update emergency alerts, agendas, and news in minutes—leading candidates to praise the site’s usability and self-service capabilities.

Quotes

Standout Comments

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I can sleep easy at night knowing our public-facing information is tight—and that’s one thing I don’t have to worry about.
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Katie Coakley

PIO

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We’ve had candidates tell HR, ‘I found everything I needed on your website.’ That’s my proudest KPI—people can find us and our services without calling.
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Katie Coakley

PIO