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Case Study

Carbon Valley Parks & Recreation District

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GO-Live Date

December 15, 2023

Trusted Web Experts

Karey Hansen-1
Karey Hansen Head of Customer Success
Kurt Danilson-1
Kurt Danilson Technical Support Manager
Holly
Holly Kennedy Lead Resource Migrations Specialist

Goals

Accessibility Easy to Use Efficiency Transparency Savings
Streamline Logo White

Overview

Meet Carbon Valley Parks and Recreation District

Carbon Valley Parks & Recreation (CVPR) serves roughly 45,000 residents across three Colorado towns, offering parks, programs, and critical public services. Facing an outdated, costly website platform that hampered transparency, ADA compliance, and timely updates, CVPR needed a digital presence that reflected its community-first mission—without overloading its modest budget or staff.

When Candice Berglund joined Carbon Valley Parks & Recreation, she inherited a website platform that was difficult to manage, lacked accessibility features, and was costing the district more than it was delivering. Coming from a non-government background, Candice was tasked with navigating a steep learning curve around special district requirements, ADA compliance, and digital transparency—without the luxury of extra time or resources.

Her team evaluated multiple platforms before choosing Streamline. From implementation to day-to-day management, the shift to Streamline not only simplified operations but also dramatically improved accessibility, staff efficiency, and overall trust in their digital presence.

Empowering Staff with Intuitive CMS & Ongoing Training

Before Streamline, even basic page edits took over an hour—and only technical staff could manage embeds or iframe tags. After migration, CVPR’s team now uses Streamline’s drag-and-drop editor to update pages in under ten minutes. Over 500 live training sessions and on-demand webinars (including deep dives on ADA accessibility) equipped staff to:

  • Embed maps and media correctly

  • Add iframe titles for screen-reader compliance

  • Remediate PDF content with the built-in PDF Scanner

Within the first week of deploying Streamline’s real-time compliance dashboard and PDF Scanner, detectable ADA issues dropped by 40%, ensuring the site stays audit-ready year-round.

Candice and her team are now champions of Streamline in their region. She frequently fields calls from other districts asking about the platform and regularly recommends it to peers. They’re also using Streamline webinars and training sessions to continue learning and staying ahead of compliance deadlines.

Task-Oriented Navigation & Engaging Citizen Services

Recognizing that most visitors come to pay bills, submit board reports, or apply for programs, CVPR and Streamline implemented:

  • Prominent Call-to-Action Buttons for “Pay My Bill,” “Submit Board Report,” “Apply for Scholarship,” and “Register for Aquatics” right on the homepage

  • Dynamic Online Forms that automate submissions and centralize data

  • State-Specific Landing Pages featuring Colorado compliance checklists, deadline reminders, and transparency dashboards

This targeted navigation reduced user friction, increased online form submissions by over 20%, and reinforced CVPR’s reputation for responsiveness and community engagement.

Challenges

Prior to Streamline, the district’s website platform required technical expertise to manage, and even minor updates were time-consuming.

Despite Candice’s experience with web design and coding, the user interface proved clunky and inefficient. Accessibility was a major concern—the site wasn’t compliant with ADA standards, and the vendor offered little support.

Additionally, past experiences with website migrations had left staff wary. The district needed a platform that would:

  • Simplify compliance with Colorado transparency laws
  • Be intuitive for multiple departments to manage

Solution

After participating in multiple demo calls and internal presentations, the Carbon Valley team selected Streamline. They transitioned from their previous platform using funding support from a SEPA microgrant, which helped cover the cost of the switch.

Key reasons for choosing Streamline included:

  • A user-friendly backend that requires no coding
  • Built-in ADA compliance features and transparency tools
  • Consistent customer support and onboarding
  • Pre-training that helped the district understand and apply Colorado accessibility standards

Results

The district now uses Streamline across every department to manage updates, forms, and internal workflows. Teams submit board reports, scholarship applications, and public forms directly through the platform, eliminating manual processes and saving time.

The shift to Streamline has also improved transparency and helped the district remain compliant with Colorado’s accessibility mandates.

Key outcomes:

  • 30–40% cost savings via grant-funded migration and lower platform fees
  • 90% faster content updates, with page edits cut from 60+ minutes to under 10
  • 40% reduction in ADA issues in the first week of real-time monitoring
  • Award-winning transparency, using Streamline’s dashboards to secure a state special-district transparency award
  • 20% uplift in citizen interactions through streamlined forms and program registrations

Quotes

Standout Comments

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It saves us so much time—basic updates that used to take an hour now take minutes, and our site is way more up to date.

Candice Berglund

Director of Communications

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Switching to Streamline was actually cheaper for our district. A major win off the get-go.

Candice Berglund

Director of Communications

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I feel like we’re in a great place because of Streamline and the training that they have provided us. We have never had a terrible experience.

Candice Berglund

Director of Communications