Now Special Districts will have one of their own leading the customer support, onboarding, and education teams at Streamline. Effective July 1, Karey Hansen will be promoted to Head of Customer Support. She will carry the torch from Chris, who has stepped down from the position to spend more time with his family after four years at Streamline.
Karey joined Streamline five months ago as its office and operations manager, where she championed Streamline’s expansion to a new facility, oversaw multiple IT projects, and managed internal budgets across departments. Called a “smooth operator” by her colleagues, Karey is known for her excellence in creating scalable processes while being highly responsive.
This follows a distinguished 15-year career at Sunrise Recreation and Park District, where she worked in various capacities to assist with district operations while managing more than 100 employees. She went to work for a special district because she was inspired by her father’s passion to serve others for more than 40 years as a general manager of a water district.
“I'm genuinely excited to be part of your journey. I firmly believe that behind every successful District lies a fantastic team, and I'm here to be an integral part of yours.” —Karey Hansen
At Sunrise, she was an early adopter and power user of Streamline, and a champion customer who helped shape the product direction, winning over Streamline staff and internal district stakeholders alike.
Karey looks forward to ensuring that every customer has a positive and personalized experience. She will continue Streamline’s customer-centric legacy, providing a customer’s perspective and overseeing support for Streamline’s 1,300 customers spanning 28 states.
“We know that customer happiness is at the heart of what it means to use Streamline. Investing in Karey and an expanded support team will help us sustain and hopefully even improve on that experience,” said Streamline CEO Mac Clemmens. “If we ever fall short of those expectations, we want to know.”
Customers will be emailed a personal welcome from Karey in early July.
Have a question for the Streamline support team? Click here to learn the various ways you can contact us!