The Best Training and Support 🛟
Free and unlimited training and support are available to all Streamline customers. Get quick answers with our AI-powered chatbot or personalized assistance from our knowledgeable support team. We don't just solve problems for you. We teach you how to do things yourself, so you can confidently manage your website.
What does our support look like?
98%
Customer retention rate out of our 2900+ Special Districts
1hr
Average first response time from a real member of our support team during regular support hours.
Included
Unlimited training and support, plus access to our knowledge base, webinars, and educational resources.
Your Website. Your Team. Our Guidance. 🤝
We're here to help you feel confident managing your Streamline website! Whether you're learning something new, troubleshooting an issue, or just need a little guidance, our friendly support team is happy to help. Rather than making routine website updates for you, we'll walk you through the process so you know how to do it yourself next time.
What does that look like? Need help adding content, updating a page, managing documents, or exploring a new feature? We'll show you how! And if something isn't working the way it should, our team is here to help investigate and resolve technical issues.
Our goal is simple: to give you the tools, knowledge, and confidence to manage your website successfully. Your district stays in control of its content, and we're right here to help you along the way!
Knowledgeable Support When You Need It 🙋
Reach out to our knowledgeable support team whenever you need assistance. During regular support hours, our team responds to support tickets in an average of one hour.We're not just a website company. We're a team that understands special districts and specializes in technology. Our approach to support is focused on education and empowerment. We'll help you troubleshoot problems, answer questions, and walk you through making updates, rather than routinely managing your website content for you.
Onboard that new staff member or simply get a refresher with free and unlimited training 🙌
Special districts routinely have to bring on new staff. By leaving the training to us, your team saves important hours getting folks up to speed.
Access our library of webinars and knowledge base articles 📚
Our knowledgable staff is dedicated to keeping you informed and updated with the latest industry trends, accessibility and compliance guidance and best practices.
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No more paying an additional cost for training and support
Your success is our success! Every Streamline plan includes unlimited training and support at no additional cost. Our team provides guidance, troubleshooting, and hands-on instruction to help you manage your website independently. Routine content updates and ongoing website management remain the responsibility of your district.
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No more losing your valuable time to training new staff members
We understand that the turnover struggle is real. When you get a new team member, you don't have to spend the time training them on your site. Just schedule some time with our team and we'll get them up to speed for you.
Want to learn more? Schedule a demo with us! 🧑💻
We’ll help you find the right products and pricing for your district.
Compare our plans and features? ✅
Get a detailed look at each option and find the one that's right for you.